Frequently
Asked
Questions

Most frequent questions and answers.

faq-question

Mobile DVR

Update MDVR with a USB flash drive(without file or software)

1. Copy the updated firmware to the root of the USB flash drive.

2. Plug the USB flash drive on MDVR.

3. MDVR will detect the firmware on a USB flash drive automatically.

4. MDVR will update automatically and restart automatically.

5. If there is no image after the upgrade, please check MENURECORDGeneral, and change the TV system to NTSC. The default setting is PAL.

Warning: The power for MDVR cannot be cut off during the upgrade. If the power is cut off, the system will be damaged and MDVR can not reboot again.

 

I/O input: Panic button/switch, iButton

I/O output: Buzzer, relayRS232: RFID, People counter, Fatigue driving, Fuel sensor,  etc.

RS485: PTZ cameraOther: Two-way audio

Check if the ACC signal wiring is correct and if there is the voltage from ACC wire after the key is turned off.
Check the ACC delay off time of parameter setting, the MDVR supports ignition off still working for 1-1440min, check this time setting.
If you have set timed recording, and the device is still in task recording, it will not shut down.

This problem usually is caused by the wrong hard disk/SD card installation or the defective hard disk/SD card .Firstly, please make sure you install the hard disk/SD card correctly. Check whether the connection cable can work well.Secondly, please change another hard disk/SD card to try again.Thirdly, for the hard disk recording MDVR, please change another hard disk case..

1.Remote control

2.Mouse

3.VSS software remote modification

4.Mobile APP

The MDVR gets power from the vehicle battery.

And our MDVR supports ignition (ACC) delay so that MDVR can still work for a duration (time length configurable) after the engine is switched off.

The onboard UPS provides the power supply once the power from the vehicle battery is powered off.

Condition 1: The SD card or hard disk is new. You have to format them in MDVR directly.


Condition 2: The hard disk or SD card is damaged. Please change the new ones to try again..

This problem usually is caused by the wrong hard disk/SD card installation or a defective hard disk/SD card.

Firstly, please make sure you install the hard disk/SD card correctly. Check whether the connection cable can work well.

Secondly, please change another hard disk/SD card to try again.

At last, for the hard disk recording MDVR, please change to another hard disk case.

Mobile Data Terminal

Check cable connection as follow, MDT 12V connect with battery+, ACC cable connect ACC, GND connect GND..

Find in AccSetting menu. Set the ACC delay time, ACC function and enable this function, then click save.

Normally MDT could support 128GB.

VSS Software

The cost of 3G SIM card flow per month depends on the real bit-rate and live view hours, calculated as below:

For 1 (one) vehicle, 4 channel video live views, and the bandwidth as 100Kbps, And take GPS info and command info into account, about 400Kbps, so:

1, Bandwidth requirement of the back office server: 6Mbps downlink and 6Mbps uplink is OK for about 10-15 vehicles viewing at the same time

2, 3G data plan of one SIM card: total cost is approximately: 180MByte/hour, If 1 hour live view every day, then the total cost is about 5.4GB/month (30days/month, one vehicle)

So, for 2 GB/month, can support roughly 0.5 hours every day @ 4 channels live view.

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